Frequently Asked Questions

Most items are held in inventory in Fort Worth, Texas. Any items selected from the Trade Show or Special Order categories do not have inventory and will be produced after the order is placed.

Each Shipping Method will offer a unique set of advantages and disadvantages centered mostly on cost and delivery time. It is our recommendation that UPS Ground is used as often as possible because this is the most reliable form of shipment for the price. If cost is a large factor in your purchasing decision, USPS is also a great option. Please keep in mind that USPS, while less expensive, will likely take longer to be delivered and is slightly less reliable. However, if you experience any shipping or delivery issues, regardless of method chosen, please reach out to customer service and our team will do our best to help find a solution, when possible.

Print on demand means items are created only after an order is placed. Rather than keeping large quantities in stock, each product is produced specifically for you once you check out. This allows us to offer a wider variety of styles, colors, and customization options while reducing excess inventory.

Because these items are made to order, production begins shortly after purchase, and delivery times may be slightly longer than for in-stock items.

Please Note: Due to the nature of Print on Demand, all Print on Demand items are final sale and cannot be returned or exchanged.

The "Special Order" category contains items that are not kept in inventory at our Fort Worth warehouse. These items are made-to-order and will have a required minimum quantity to purchase. This minimum will vary from product to product and the requirement will be listed in each product page. All special order items will require a minimum of 2-3 weeks to produce and ship from their respective warehouses across the country. Because they are not kept in inventory, products may be backordered and/or have production delays at time of purchase. Our customer service team will communicate any delays of this nature with you as soon as your order begins processing.

Since these items are made-to-order, we are unable to expedite shipping. If you need your items quicker than the standard production time listed on the product's page, please reach out to our customer service team: programs@hfcustomsolutions.com and they may be able to assist in a faster production time (may include additional fees).

Yes! Visit the Expanded Catalog for a wide range of products that can be customized with approved Higginbotham branding. Any requests submitted through the expanded catalog will be directed to an HF Custom Solutions Brand Consultant for processing. You are not able to order or pay for these items on the HiggStore. For any questions on this process please reach out to our customer service team: programs@hfcustomsolutions.com

All orders are processed during normal business hours: M-F (8:30am - 5pm CT). 

• All inventoried items will be packaged and shipped UPS Ground within 2-3 business days from time of purchase.
• To receive expedited shipping, your order must be placed before 12pm CT to be packaged for carrier pick up that same day. Expedited orders placed after 12pm CT on Friday, Saturday or Sunday will be processed during the next business day.
• Items from the "Trade Show" or "Special Order" category will ship 2-3 weeks from purchase date barring any inventory or production delays.

The order status and tracking information (when available) can be found under "My Orders" when you are logged in to your account.

Items purchased for yourself can be paid with a personal credit card. Items purchased for company events can be paid using a company credit card.

All major credit cards are accepted excluding American Express.

HF CUSTOM SOLUTIONS

Out of stock items will have varying rates of replenishment depending on their particular production times. Please reach out to customer service for assistance.

We want you to be completely satisfied with your purchase. For items in our inventory (excluding Trade Show , Special Order and Print on Demand categories), you may return your order within 7 business days of receiving it. To qualify for a refund, all items from the transaction must be returned. Partial returns will be credited to your account. Please note that return shipping costs are the responsibility of the purchaser.

All returns can be made via special request by contacting the Programs Department at programs@hfcustomsolutions.com.

Direct exchanges will not be allowed. You must process a return and then place a new order for the product you wish to get instead.

Gift cards work a lot like digital store credit or prepaid gift certificates — but they’re managed entirely through our store’s checkout system. Here’s a simple breakdown:

Buying a Gift Card

You can purchase a gift card directly from the store, just like any other product. Before you add the gift card to your cart, you can choose whether the gift card is for you or someone else. Once you check out, the recipient will get an email with:

• A unique gift card code (a string of letters and numbers)
• The total balance
• A link to view or print your card

Using the Gift Card

When you’re ready to buy something from that store, go to checkout as usual. In the “Gift card or discount code” field, enter the code from your gift card email. We will automatically apply the card’s value toward your order. If your order total is less than the gift card amount, the leftover balance stays on the card for next time. If your order total is more than the card balance you can pay the rest using another payment method (like a credit card or PayPal).

You can reach out to the Programs Department during normal business hours: M-F (9am - 4:30pm CT) at programs@hfcustomsolutions.com or call (817) 221-8342 and leave a voicemail at the prompt. A member of our customer service team will return your call within 24 hours. For the fastest response, we kindly request you send an email.